an actual conversation i had with someone who's job it is to train people (for this blog post, the name has been changed to Mr. Tompson ala the witness relocation episode of the simpsons (9F22, Cape Feare)):
Me: Hey, Mr. Tompson, can you take a call walking a customer through setting up their system?
Mr. Tompson: I could, but that's really more of a training thing.
Me (bewildered): You're a trainer and it's your customer.......
Mr. Tompson: I mean, it's more of a training session type of thing. Plus i'm heading out of the office soon.
Me: But he's on the phone right now asking questions...and it's a training thing not a support thing. Don't worry, i'll ask someone else to do it.
Lucky for him, the other employee was able to answer the questions and complete the call several minutes before Mr. Tompson even left for the day.
Wednesday, June 9, 2010
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